These are challenging times for communications departments. Public services are under threat due to budget cuts. Customer satisfaction levels are falling for many organisations.
This half-day communications training course teaches you all about customer satisfaction – showing how good communications can bring improvements in customer satisfaction even when budgets are cut and service levels fall.
It is suitable for any service provider in central and local government or the NHS and can help you build a successful multi-channel strategy to improve customer satisfaction.
The course is led by post-graduate research student Howard Dobson BSc MSc DipCIPR MCIPR, who will use simple diagrams and presentations to unpack the results of his own research into customer satisfaction.
It takes place on your premises (UK or Brussels).